Casualty Reinsurance Claims Specialist
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Edenbrook are currently working with a leading global reinsurer who are looking for someone who can handle the claims within authority for Casualty Reinsurance classes. The successful candidate will provide consistent delivery of a trusted, first-class claims experience to clients, brokers and internal stakeholders in adherence with all the company’s policies, procedures, controls and the companies claims philosophy.
Responsibilities & Accountabilities
• To handle claims arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service and proactive claims resolution.
• To proactively monitor claims to ensure Cedant reserves and Ultimate’s are captured (where applicable) and valid claims are settled promptly with a tight control of costs where applicable throughout lifecycle
• To ensure all claims handling responsibilities adhere to the company’s procedures, controls and Lloyd’s/FCA/PRA/J-SOX regulatory requirements and individual performance results in green Claims KPIs
• To participate in and promote a respectful culture of open communication, collaboration, dynamic claims adjustment and continuous improvement - sharing knowledge with team and colleagues - to foster consistent superior service delivery and optimal working environment for all.
• To learn to analyse claims data and provide specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
• To work together with responsible underwriters to create and or support a compelling proposition to attract and retain desired business and provide support, as required, to our client partners
• To build and strengthen relationships with peers, brokers and service providers in the market.
• To proactively achieve required claims team strategic objectives and participate in business modernization initiatives to transform current claims proposition towards our vision for a TRUSTed, market-leading claims service proposition
• To understand, where relevant, all requirements around delegated claims procedures and oversight and treat all service providers and experts as extension of our team.
• To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation
Knowledge & Skills Required:
• Some experience in handling Reinsurance claims (preferable) with willingness to build relationships with relevant experts, brokers and co-insurers
• Degree/CII or similar professional qualification (desirable) or willingness to work towards
• Basic understanding of key principles and practices of London Market
• London Market Claims System (preferable) & Microsoft Office Knowledge e.g. ECF, Excel
• Willingness to travel and attend client events